idiosyncrasy Today

Scathing social commentary meets the gamer generation.

Friday, July 21, 2006

Weak Lites fixed for free

For those that know the DS Lites, while being increadibly sexy, are showing small cracks in some rare circumstances. Now, Nintendo could have taken the Sony PSP approach, but instead they chose the more consumer friendly option, fixing the Lites for free.

Here's a reason Nintendo is going to come out on top during this year's next-gen race. They are willing to admit mistakes and offer immediately to resolve the problem to keep their customers happy.

The crack is, according to Nintendo, only present in roughly 0.02 percent of all shipped lites, and personally that's not too bad.

"This cosmetic issue in no way impacts the gameplay or integrity of the DS Lite." according to Nintendo's press release today. "Nintendo stands behind the quality of our products and encourages DS Lite owners to contact our Customer Service Department if they are not happy with the functionality of their systems."

This is the kind of treatment that we should have grown to expect from Nintendo now, seeing as how when the original DS shipped Nintendo straight up replaced systems with too many dead pixels for no charge.

\\drew

1 Comments:

Anonymous Anonymous said...

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